REFUND POLICY

All refund policies are determined by our merchant's respective policies and may require specific conditions in order for a refund to be issued. Please refer to your purchase order for all refund and transaction details.

Please note that if you’ve purchased additional software during your sign-up process, it may be offered on behalf of our respected partners and therefore subject to different terms & conditions available directly from these merchants.

We realize that exceptional circumstances can take place and thus, are willing to consider refunds for the following reasons:

NON-DELIVERY OF THE PRODUCT: Should we fail to deliver your new purchase via regular mail within expected timeframes.

DOWNLOAD OR ACCESS ISSUES: Should you experience difficulties downloading our product or accessing our members area, we will consider issuing a refund should we not be able to resolve this in a timely fashion;

IRREPARABLE DEFECTS OR GRAVE DIFFICULTIES WITH THE PRODUCT: although all our software is thoroughly tested before releasing it to our members, unexpected errors may occur. In a case like this, you must first submit your problem to our technical support team which will approve your refund should they not be able to resolve your situation.

PLEASE NOTE: This last category does not cover Operating System compatibility issues. As a consumer, you are responsible for validating compatibility of our products before placing an order with us;

While we are willing to consider other circumstances, please note that in order to protect the integrity of our offerings, all other refund requests will be dealt with on a case-by-case basis.

Contact us

Our Support Team is ready to provide you with timely and efficient professional assistance should you require additional information.You can contact us by phone or email ticket for more details. Simply visit U-Bill.com for more details.

Important Notes:

Please allow 4-6 hours to receive a response to all email requests.

For instant help, please call us at Phone Support

Once a refund request is approved it can take up to 7 business days before the credit appears on your account statement.

Please make sure your request is in line with our terms & conditions before submitting.